Agate Tours Cancellation & Refund Policy

At Agate Tours, we understand that travel plans can change. Our cancellation policy is designed to be fair to both our guests and our business while ensuring that bookings, accommodations, transportation, and other travel arrangements are properly managed.

1. Cancellation by the Customer

All cancellation requests must be submitted in writing via email ahead of schedule trip based on how the refund policy . Refunds are typically processed within 20 working days.

Refunds will be processed as follows:

Deposit: The 20% reservation deposit is non-refundable.
• More than 45 days before departure: No cancellation charge on the remaining tour cost, except for any actual losses from airlines, hotels, cruises, etc.
• 45–15 days before departure: 30% of the remaining tour cost is charged.
• 14–8 days before departure: 50% of the remaining tour cost is charged.
• Within 7 days or no-show: 100% of the remaining tour cost is charged.

where possible.

1. Refund Processing

Approved refunds will be processed within 14–21 business days using the original payment method as soon as possible .

1. Non-Refundable Costs

Certain expenses such as visa fees, park entry fees, airline tickets, hotel deposits, permits, and other third-party charges may be non-refundable regardless of the cancellation date.

1. Changes and Rescheduling

Guests may request to change their travel dates at least 14 days before departure, subject to availability. Any price differences or additional supplier charges will be the responsibility of the guest.

1. Cancellation by Agate Tours

Agate Tours reserves the right to cancel or postpone a tour due to insufficient bookings, severe weather, government restrictions, safety concerns, or other circumstances beyond our control.

If we cancel a tour, guests may choose one of the following:

•   Transfer of the booking to another available departure date.
•   Credit toward a future tour within 12 months.

Agate Tours is not responsible for incidental expenses such as flights, visas, travel insurance, accommodation booked independently, or other personal travel costs.

1. Force Majeure

Agate Tours shall not be liable for cancellations or delays caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, civil unrest, government actions, strikes, or transportation disruptions. In such cases, we will make every reasonable effort to reschedule your tour or provide a travel credit

1. Travel Insurance

We strongly recommend that all guests purchase comprehensive travel insurance to protect against trip cancellation, medical emergencies, baggage loss, and other unforeseen events.

By confirming a booking and making payment, guests acknowledge that they have read, understood, and accepted this Cancellation & Refund Policy

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